Frequently Asked Question

We're here to help you

No, ICare hot and frozen meals are delivered to your door at no additional charge.

Yes, all our delivery personnel are checked to ensure they do not have a criminal record and are able to work with vulnerable people. We also check they have good references.

All our delivery personnel wear purple ICare polo shirts and purple fleece jackets and carry an Identification Badge to give you added reassurance that they are genuine ICare employees. Much more than drivers, these friendly faces are valuable social contact for isolated and vulnerable people.

Trained and experienced in adult care awareness they keep a constant eye on the welfare of our customers. We are proud of the many tributes they receive from service users.

Yes. The following instructions are based upon the use of a 750 Watt microwave with a glass turntable. Heating time should be reduced for higher power, or increased for lower-powered microwave ovens. For both meals and desserts – take the meal and dessert straight from the freezer, simply place in the microwave and follow cooking instructions on the label.

Please Note. Heating instructions are meant as a guide only. Always make sure the food is piping hot before eating.

Once a is product cooked, never reheat or refreeze.

Yes, you can ask a member of your family to order meals for you and if you wish they can also pay for your meals. If you ask a friend to help you with your order, we would advise you not to disclose your credit or debit card details to anyone.

Yes, You can chose from a range of tasty nutritious and satisfying hot or frozen foods.

Yes, ICare caters for customers with special dietary requirements including diabetic, low fat, low carbohydrate, reducing moderate salt, high-energy, gluten-free, lactose-free, easy-chew or pureed meals. We also cater for customers who want their meals free of tomato, egg, onion and garlic. If you cannot find what you require, please ring 0845 604 1125 for further details.

Yes, ICare offers a range of meals for customers with multi-cultural tastes in food. We can supply a range of Halal, Kosher, Asian and Middle Eastern, Caribbean and African meals. If you cannot find what you require, please ring 0845 604 1125 for further details.

This website only accepts credit and debit cards. However, if you prefer to discuss other payment options such as cash, cheque or direct debit simply ring 0845 604 1125 and we can assist you.

Our service is not just about delivering good meals, it is about enabling people to maintain their independence at home. ICare delivery personnel are not just drivers they are also trained in care service. They can be relied on to help you make your menu choices and keep a friendly eye on your wellbeing and become a familiar face that visits you regularly.

Our delivery personnel are reliable, friendly and safe. All our delivery personnel are carefully recruited and trained specially in adult care awareness and care skills.

ICare Cuisine delivers hot and frozen meals to you in your own home. We provide a meal delivery service 7 days a week, 365 days a year and our meals meet the exacting National Association of Care Catering guidelines.

A dessert is free with every meal. You can choose a FREE sponge tart, pie, sponge cake, or crumble for your dessert.

If you are using a gas or electric oven, first pre-Heat Oven to 345 F/180 C or Gas Mark4. Then for the main course, just heat the meal from frozen. Leave the lid on and place the tray on a baking tray in the middle of the preheated oven for 40-45 minutes. When cooking desserts, heat the dessert from frozen.

Leave the lid on and allow 20-25 minutes of heating time. If a meal and dessert are to be heated together, the meal can be placed in the oven and after 20 minutes the dessert can be put in with the meal for the remaining time, approximately 20-25 minutes.

If you are using a fan-assisted oven, pre-heat the oven to 300F/155C The meal will require 40 minutes of cooking, the dessert 20 minutes. If you wish to use a microwave oven please see the help topic for microwave cooking. Please Note. Heating instructions are meant as a guide only. Always make sure the food is piping hot before eating.

Once a product is cooked never reheat or refreeze.

If you choose frozen meals they will be delivered frozen. They should be placed in your freezer or freezer compartment in your refrigerator as quickly as possible. The delivery personnel will be happy to do this if you are unable to do this.

Once a product is defrosted never refreeze.

You will receive an email to confirm your order.

Yes, ICare is accredited with the Commission for Quality Care, Investors In People, the National Association of Care Caterers and the United Kingdom Homecare Association.

We respect your privacy but naturally to be able to deliver your meals we need certain details. We will keep your details secure and not divulge them to anyone not authorised to see them. For more details please see the privacy policy page.

In common with any business, we do have to have certain terms and conditions so that we can meet and exceed your expectations and you know exactly what to expect. This way you are guaranteed an excellent service. For more details please see our terms and conditions page.

If you do not answer your door the delivery personnel will always check with a neighbour or family member to ascertain that all is well with you. It is important that you let us have contact numbers for your neighbour or family member as well as your own.

If you have any queries at all or need any help simply pick up the phone and dial 0845 604 1125 and we will sort out your query.

Our Community Assistants will put you Frozen Meals into your Freezer if you wish, or you can book our ICarePlus or Premium Service if extra help is required. Please call 0845 604 1125 to book.

Simply take a look at our ordering process and you will find a range of sliced meats, pies, casseroles, sausages, steakettes, vegetarian, fish and seafood main meals. You will also be able to choose a FREE tart, sponge, pie or crumble dessert with every meal.

ICare cuisine isn’t the only service we offer.

ICare offers a number of care-related services in many parts of the country. ICare can provide professional and experienced Care and Support Workers to help you maintain your independence and offer a full range of practical and personal help, tailored to your individual requirements.

Our services are available short or long term seven days a week, from a 30-minute call to 24-hour care and provide valuable assistance to people from every sector of the community. You can visit our care pages here at ICare Care at Home.

We also offer a mature living extra care facility in Lytham St Annes which offers a number of apartments for those who want secure but independent living within a caring environment. ICare also offers a range of personal and domestic care in many parts of the country for those customers living in their own homes who need domiciliary care. Our Extra Care website can be visited at ICare Mature Living

Deliveries will be made within a two and a half-hour window and ICare promotes the fact that our customers can have their own individual menu choices.

If you need to tell us or ask us anything simply pick up the phone and dial 0845 604 1125 and we will sort out your query.

Our headquarters is in Bispham, Lancashire and we have a number of community meals and domiciliary care offices across the N. West of England and Scotland. Please look at our contact us page for more details on how to find us.

ICare is one of the UK’s leading independent providers of health and social care services. Working in close partnership with Local Authorities, Primary Care Trusts and individuals, we provide professional, reliable community meals, care and support for people within the community. For more details please visit our group website at ICare Group.

Please remember if you need to tell us or ask us anything simply pick up the phone and dial 0845 604 1125 and we will sort out your query.

Our bespoke meal service

More meals, more choice, more value

ICare special diets

Special Diets

Finding the ready meals to suit your special diet even if you have a specific allergy or food intolerance, there’s no need to miss out. We believe that everyone should be able to enjoy delicious food. So if you’ve got a specific dietary requirement, or you simply don’t like a particular taste, you’ll find our Free From Lists very handy.

Healthcare professional visiting elderly woman

Healthcare Professionals

For over 2 decades we’ve helped thousands of older people live independently at home, thanks to our unrivalled range of home-delivered hot and frozen meals and desserts. Our reputation for care and quality food has led us to become one of the UK’s leading delivery services for frozen ready meals.

Your Wellbeing

What our customers say.

My mother came home from the hospital and needed arrangements for hot meals. ICare set this up very quickly, the food was terrific, my mother was very happy with the selection and the helpful drivers. She looks forward to their visit, they are so friendly and it took the pressure off us to be there to prepare her meals.

Bev Hollins

Mum, and I, so appreciated your service and the lovely, cheerful manner of your staff. The drivers did become like friends to Mum and she so enjoyed seeing them every other day and having a little chat. The photo of her and Dom is wonderful! I shall really cherish that and spread it around the family, who will all enjoy it. I want to say thank you from me too. Your service was always so easy to deal with, so relaxed about sudden changes and so supportive in putting things in place - and Mum really enjoyed her meals. I recommend you to everyone I come across who is in a similar position to Mum.

I just wanted to express sincere thanks from me and my sister, for the support that Nicky, Dom and the team provide for our father, Tom. It is reassuring to know that Dad's lunch and supper are taken care of, as he cannot reliably do this for himself. Whenever, I have been visiting, while the food is being delivered, it is obvious that a happy smiling face and the great smelling meal is the highlight of his day.Well done. Your efforts are much appreciated 🙂

Thank you so much for your help in setting up a meal delivery service for my 90 year old uncle and 88 year old aunt. The service was a literal life saver for my uncle, who has Alzheimers, when he was left home alone when my aunt fell and broke her hip just before Christmas and had to go into hospital. My uncle was so impressed with the meals that he suggested that we add my aunt to the meal plan when she came home. They both really enjoy the meals: "smashing", "lovely", "ate the lot" are just a few of their comments. They have also mentioned that meal delivery is always on time and that the staff who bring the meals are always polite, pleasant and helpful. Our experience of the service is overwhelmingly positive and I would highly recommend icare to anyone considering a meal delivery service.Best wishes to you and your team for 2024

Amazing service provided by ICare. Great variety of tasty, healthy and nutritious meals brought daily to your home and served and plated. Welfare check done and any concerns are given to the family. The staff are so friendly and helpful and nothing is too much trouble. As a family we have passed on recommendations and will continue to do so.

The whole process and experience of seƫting up this wonderful service for mum has been excellent Taking the pressure off us and giving us peace of mind. Everyone is so helpful. A first class service, with lovely hot meals delivered to mum daily, by a friendly caring team, who not only deliver but check on mums welfare during the visit.

The service at ICare has been amazing. From the initial phone call to ask about the service, to the people who deliver the meals every day. Everyone is extremely helpful and caring and always respond quickly to any unforeseen changes. Would highly recommend and have done so to a friend who also now uses the service for her Mother.

We have daily meals delivered to my in laws by the Market Harborough depot. I’ve just had to write to tell you how amazing the staff are. No matter what the problem they are always cheerful and very helpful. Also, the delivery man must have the patience of an angel. My in laws have dementia and their behaviours change daily so it can’t be easy for him. Please pass on our thanks for their help in a very difficult time for us.